WhatsApp auto-reply settings: improve customer satisfaction
If you are still worried about dealing with a large number of customer inquiries every day. Don’t miss this tutorial on how to automatically reply to WhatsApp Business. Merchants only need to upgrade their WhatsApp account to a WhatsApp Business account, and they can respond to customers 24 hours a day!
According to data from CRM software HubSpot, two-thirds of consumers only have 10 minutes to wait patiently for a merchant’s reply. Therefore, in a highly competitive market, merchants should respond to customers as quickly as possible to avoid losing customers.
This time we will teach merchants how to set up your whatsapp blasting automatic reply step by step, so that you can reply to customers immediately even during non-office hours. It will also include instructions on how to automatically reply to WhatsApp Chatbot. Teaching you how to further improve the automatic reply system so that customers can receive comprehensive care 24 hours a day!
WhatsApp auto-reply
Merchants can activate the WhatsApp automatic reply function through the following two channels:
WhatsApp Business App – WhatsApp Business
It is an official application for small and medium-sized enterprises and can be downloaded for free from the App Store or PlayStore. The difference from the general personal version of WhatsApp is that it can provide business communication tools for processing and organizing product catalogs, automatic replies to WhatsApp business and quick reply to messages. The feeling of using it is not much different from the personal version of WhatsApp.
WhatsApp Business API – WhatsApp Business API
Is a WhatsApp application programming interface designed for businesses. The prototype is a series of API codes and does not have an interface for users to use directly. Unlike WhatsApp Business, it cannot be downloaded directly from the App Store or Google Play. But how to run telegram ads and promotions You need to obtain an API from a third-party supplier or develop it yourself. It can provide more complete and advanced expansion functions, such as: WhatsApp automatic reply, chat robot, mass broadcast group sending, multi-person team management, customer system management, keyword automatic reply, etc.
Extended reading: New trends in online retail: Three major benefits of WhatsApp Business to increase online store sales
Greetings Message
When customers visit a physical store, there are usually service staff who come out to say hello and welcome the customers. In the online scenario, whenever a customer sends a message to the merchant, we can also instantly send a welcome message to the customer through a greeting message to increase the intimacy of the brand.
- Go to Settings > Business Tools
- Click on “Greeting Message”
- Turn on “Send Greeting message”
- Click on the default “Greeting Message” to start editing, then click Save when finished.
When writing this WhatsApp Business quick reply. The most important thing is to clearly indicate the service features of this WhatsApp account and what value this account can bring to the other party. Such an qatar data introduction can create a meaningful purpose for your WhatsApp Business account and brand. Allow customers to clearly understand your brand.
In addition, the text of the greeting message should be as concise as possible, and it can also be combined with emoticons, links and other materials to enhance the user experience.
Set up WhatsApp Business away message
Even if your customer service staff has regular working hours, many customers will still send inquiries outside of office hours. At this time, how should merchants provide customers with immediate care and avoid losing customers? Away messaging can be used to send messages on behalf of customer service during non-office or busy hours.
After setting up an away message. It can inform customers that it is non-office hours and encourage them to interact with you again. It can also leave a better impression in the minds of customers.
Merchants have three options for choosing when to send away messages:
Selecting the recipient The last step is to select the recipient to whom you want to send the leave message. Merchants have four options:
Note: The leave auto-reply can only be successfully sent if the merchant’s WhatsApp Business has an internet connection.
