Need to order lunch at the last minute? Book a driver without having to call him on the way? Digital technology makes these services accessible in a few clicks! Applications collect contact details of your customers here and there. Their phone number is collected , a valuable key to contact them anywhere and anytime.
These practices lead sms services to uncontrolled disclosure of phone details . Now you can get rid of these useless practices by adopting mobile masking!
A solution: mobile masking
Mobile masking is a technology used by companies, both digital and otherwise . The protocol allows the use of a virtual mobile number limited in time between two parties who wish to communicate. This technique allows the company and its customer to get in touch without ever exchanging mobile numbers .
Each party is randomly assigned a phone number , and voice calls are allowed for a certain period of time , called a session . Once the session expires, the numbers can be reassigned to other companies or retained by sms trends 2021 in a2p the company. The anonymity between your company employee and your customer is complete. This improves the customer experience.
How does it work?
For the company: Just contact us to define your needs together . If your business requires the creation of a point of contact between your customers and your employees, mobile masking is the most suitable solution .
For the customer: Once the action has been performed on the company’s app or website (order a meal through Ubereats, book a taxi on Uber), the customer can be contacted by the company. For the example of the delivery driver. The customer is then called via a randomly assigned by lists number with a limited duration .
Our free offer – features
- With each login , a new number is assigned to your employee and their customer so they can communicate.
- At the end of the session , this number is recycled by our services and reused by another company.
- Our offer is available internationally .
- The duration of the session is defined by you .
